Help
How can we help?
Getting started
How do I sign up as a musician?
Click "Get started," select "I'm a musician," and fill in your profile instruments, experience, location, and rates. Add a short bio to help churches get a feel for who you are. Once submitted, your profile goes live and churches can start finding you.
How do I sign up as a church?
Click "Get started," select "I'm a church," and fill in your organisation's details. You'll be able to browse musicians and send booking requests right away.
How do I sign up as an individual?
Click "Get started," select "I'm an individual," and create your account. You can start browsing and booking musicians immediately without filling in organisation details.
Is Interlude free to join?
Yes creating a profile and browsing is free for both churches and musicians. Interlude takes a small commission only when a booking is completed and paid. See our Terms for details.
Bookings
How do I book a musician?
Search or browse musician profiles, check their availability, and send a booking request with your event details. The musician will accept or decline you'll be notified either way.
How do I know a musician is legitimate?
You can check a musician's booking history and reviews from other organisers. All musicians go through identity verification before they can receive payouts.
Can I cancel a booking?
Yes. Go to your dashboard, find the booking, and select "Cancel." Refund terms depend on how close to the event date you cancel see our Terms for the full cancellation policy.
What if a musician doesn't show up?
Report it immediately through your booking's "Report an issue" option. You'll be fully refunded, and the musician's account will be reviewed.
Payments
How do payments work?
When you book a musician, payment is processed securely through Paystack and held by Interlude until the event is completed. Funds are released to the musician after you confirm the service was delivered.
When do musicians get paid?
Payouts are released to your linked bank account after the church confirms the booking is complete, or automatically 48 hours after the event date. Funds typically reflect in your account within 1–2 business days after release.
What payment methods are accepted?
Cards, bank transfers, and USSD via Paystack.
What's Interlude's commission?
Interlude deducts a service fee from the musician's payout for each completed booking. The exact percentage is shown before you accept any booking.
Account issues
I can't log in.
Try resetting your password from the login page. If you're still having trouble, email hello@interlude.app with the email address on your account.
How do I update my availability or rates?
Go to your musician dashboard, edit your profile, and update your rates at any time.
How do I delete my account?
Email hello@interlude.app with your account email and we'll process the deletion within 7 business days.
Still need help? Email us at hello@interlude.app and we’ll get back to you within 1–2 business days.